Terms of Service

Last updated: 3 August 2026

1. Who we are

The Staq apps (ProductIQ, BC2BC and Pricewave, together the "Services") and this website are operated by Bspoq Marketing Limited, a company registered in Scotland (company number SC627966) with its registered office at Unit 7b Crombie Lodge, Innovation Park Campus Two, Bridge of Don, Aberdeen, Scotland, AB22 8GU ("Bspoq", "we", "us"). You can contact us at apps@bspoq.com.

2. Agreement

By installing or using any of the Services you agree to these terms on behalf of the business you represent. If you do not agree, do not install or use the Services.

3. The Services

The Services are apps for the BigCommerce platform. They depend on BigCommerce APIs and your BigCommerce account remaining in good standing. We aim to keep the Services available and performant, but they are provided "as is" and we do not guarantee uninterrupted or error-free operation.

4. Subscriptions and billing

• Paid plans are billed monthly in advance through the payment method offered in the relevant app.
• Where a free trial is offered, no charge applies until the trial ends or you choose a paid plan.
• You can cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where the law requires otherwise.
• Plan limits (such as SKU or product counts) are described in each app and may be enforced automatically.
• We may change pricing with reasonable notice; changes apply from your next billing period.

5. Your responsibilities

• Keep your account credentials and API keys secure.
• Use the Services only for lawful purposes and in line with BigCommerce's own terms.
• Do not attempt to interfere with, reverse engineer or resell the Services.
• You are responsible for the data you process through the Services, including prices you publish to your store. Review automated changes before relying on them.

6. Your data

How we handle data is set out in our Privacy Policy. You retain all rights to your store data; we use it only to provide the Services.

7. Intellectual property

We own the Services and everything in them apart from your data. You get a non-exclusive, non-transferable right to use the Services while you have an active subscription or trial.

8. Liability

Nothing in these terms excludes liability that cannot be excluded by law. Subject to that, we are not liable for indirect or consequential losses, loss of profits, or loss of data, and our total liability arising out of the Services is limited to the fees you paid us in the twelve months before the claim arose.

9. Termination

You can stop using a Service at any time by uninstalling it. We may suspend or end a Service, or your access to it, for material breach of these terms or where the law or BigCommerce requires it. On uninstall, data is handled as described in the Privacy Policy.

10. Changes

We may update these terms from time to time. Material changes will be flagged in the relevant app or by email. Continuing to use the Services after a change takes effect means you accept the updated terms.

11. Governing law

These terms are governed by the law of Scotland, and the Scottish courts have exclusive jurisdiction over any dispute arising from them.